299vet's Privacy Policy — Our Commitment to Data Protection

1 Introduction and Scope

Welcome to 299vet. This Privacy Policy ("Policy") explains how the 299vet online gaming platform collects, uses, stores, and shares your personal information when necessary. This Policy applies to our website, mobile app, and all digital services.

299vet believes your privacy is a fundamental right. That is why we always handle your personal information with the utmost respect and care. By using our platform, you are considered to have consented to this Privacy Policy.

If you have any questions or concerns about 299vet's Privacy Policy, contact us directly. We are always ready to respond to your enquiries.

2 What Information We Collect

299vet collects certain personal information to provide you with the best possible service. This information is gathered in two main ways — what you provide directly and what is collected automatically as you use the platform.

What you provide directly:

• Full name, date of birth, and gender
• Mobile number and email address
• National ID or passport number (for KYC verification)
• Mobile Banking, Nagad, Rocket account details (for transactions)
• Residential address and district
• Profile photo (optional)

Automatically Collected Information:

• IP address and device information
• Browser type and operating system
• Platform activity logs and session data
• Gaming history and transaction records
• Data collected via cookies and tracking technologies

3 How Your Information Is Used

299vet uses your information only for specific, legitimate purposes. We never use your data for unrelated reasons.

If you no longer wish to receive promotional messages, you can unsubscribe at any time by contacting our support team.

4 Who We Share Your Information With

299vet never sells your personal information for commercial purposes. However, data may be shared with certain third parties in the following limited circumstances:

• Payment Providers: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the information needed to process transactions.
• Game providers: Licensed game software providers receive only the data necessary to operate their games.
• Law enforcement agencies: Information may be disclosed to relevant authorities when required by a court order or legal obligation.
• Cybersecurity Partner: Specialist security firms focused on fraud detection and prevention are granted access to limited data only.

5 Cookies & Tracking Technologies

Cookies are used on the 299vet platform to ensure smooth operation and enhance your experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: Used to remember your language, theme, and preferences.
• Analytics Cookies: Helps us analyse platform usage patterns to improve our services.
• Marketing Cookies: Used to show relevant promotions; you can opt out of this at any time.

You can manage or delete cookies at any time through your browser settings. However, disabling certain essential cookies may limit access to some platform features.

6 Data Security Measures

299vet uses industry-leading technology and practices to keep your information secure. Our multi-layered security framework protects your data at all times.

• 256-bit SSL/TLS encryption — on all data transfers
• Two-factor authentication (2FA) — for account security
• Firewall and intrusion detection systems
• Regular security audits and penetration testing
• Staff data protection training and access controls
• Real-time monitoring of suspicious activity

7 Your Rights

As a 299vet member, you have important rights over your own personal information. We respect these rights and are here to help you exercise them.

• Right to Know: You have the right to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain circumstances.
• Data Portability: You may request your information in a structured, portable format.
• Right to object: You may opt out of marketing communications at any time.

To exercise these rights, contact our support team. We will endeavour to respond to your request within 30 business days.

8 Data Retention Period

299vet retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account information — for the lifetime of the account and 5 years after closure.
• Transaction records — up to 7 years as required by law.
• KYC documents — 5 years after verification or as required by law.
• Gaming log — 3 years.
• Customer support communications — 2 years.
• Marketing preferences — until consent is withdrawn.

After the retention period, data is securely deleted or anonymised so that you can no longer be identified.

9 Minor Protection Policy

299vet strictly protects the privacy of minors (users under 18). Our platform is intended for adults only.

• We do not knowingly collect information from anyone under the age of 18.
• Age verification is mandatory at the time of registration.
• If a minor's account is identified, it is immediately suspended and all associated data is deleted.

10 Changes to the Privacy Policy

299vet may update this Privacy Policy from time to time. Changes may occur due to service updates, legal requirements, or technological improvements.

For significant changes, we will notify registered members in advance by email or platform notification. The latest version of the Policy will always be available on this page.

11 Contact Us

For any questions, complaints, or data requests related to our Privacy Policy, please reach out to us. Our dedicated privacy team is always ready to assist you.

• Email: [email protected]
• Response Time: Within 72 Business Hours
• Live Support: Available 24/7

We respect your privacy and take every request seriously.